Its an irony in a country like India where Service Sector is growing at a tremendous pace, there are no specific regulations on Service Industry. Some may say that Consumers Forum are very much present & working for the interest of service buyers in India. However there is tacit need felt for some strong Regulatory Body to be setup for maximum sector of service industry. Any new service business starting today gets registered with Indian Government primarily with the objective of collection of taxes. The Government is not at all concerned about fixing responsibilities of these service sector businesses towards consumers.
These are top four service sectors in india which are contributing around 37% of total Service GDP
Travel & Tourism
Logistics & Transport
Construction Industry
Communication
Financial Services
Lets talk of a very common nuisance : when you buy movie ticket for 200 bucks whose screen time is curtailed by 20minutes by the theater you cant do anything about it. Moreover the consumer has to forcefully waste his time watching advertisements. Theaters earn at the expense of consumers time.
I don't understand why government is interested in collecting only taxes & not safeguarding the consumers at large who are being looted ever day. This is a perfect example of policy crisis. This also appears to be collusion between Law Makers & top business houses as they never let such regulation come up. Lok Pal is example of stopping good regulatory body to come up.
Travel & Tourism is another such sector which is growing at a very high rate & none of them is regulated. It happens that you book a tour package and the tour company lands you at a hotel which is of sub standard category, you have to compromise with the arrangements. The company gets away by saying that terms & conditions have already been mentioned in your itenary.
In India due to stiff competition businessmen have made practice to exploit consumer, fool & cheat them. In absence of any regulation they get away without any risk. In other countries business houses dare not cheat consumers. Consumer is their GOD in real sense.
I am not saying that Government should make regulations for all the service sectors but we can go by ABC analysis & catch the top five sectors for a start. Some may say that "it is not possible" but I beg to differ. The Communication & Financial sector have been under regulation for long & are aptly regulated. Stock Exchange is also one sector which is being regulated & getting a notice from a SEBI is the last thing that any corporate would want. Its simple, if there is no Traffic Hawaldar standing at a traffic light, people try to make a lee way. People stay honest not by will but by force.
Economists may say that India will
become a Perfect Market in near future & those who dont give quality
will go out of business automatically. I have a simple answer, give me
the date when India will become Perfect Market 2030? 2050? & till
the time Indian market gets that matured should we let the loot carry
on?
To sum up I would say every organization has a Auditing or Quality Control or Monitory body
which sees to the proper & efficient functioning. Likewise India
Inc. is also an organization which has given resources to its business
houses to use & create value out of it. It is very much necessary
to monitor the quality of service given by them. After all it is the responsible citizens which make a country.
Nagpur, 24th April 2015.